Access Control

About Access Control 

Our Coral Gables campus Access Control group is responsible for electronic online/offline access and traditional locksmith services. Our mission is to protect and secure students, faculty, staff, visitors, and University assets. We approach this mission with a strong focus on timely customer and quality service. Access Control is responsible for granting electronic access, as well as the repair and maintenance of electronic mechanisms.  Our group also coordinates the development of locking plans, new installations, issuance/duplication of metal keys, and repair/maintenance of traditional locking mechanisms.
In addition, Access Control is responsible for ensuring compliance with policy and procedures – these can be found here.
For an access emergency please contact UMPD 305.284.6666 or Facilities Work Control at 305.284.8282.
To report non-emergency issues regarding access on the Coral Gables campus, or to place an access-related request, please submit an online service request. This request will be processed in a timely fashion by our Facilities Work Control department. For information on access support for events click here.


Safety and security are the shared responsibility of all members of the University community.
Registered students are automatically granted access to libraries, UC pool, and other common areas on the Coral Gables Campus.  If you encounter problems accessing any of these areas, please refer to Cane Card
The Office of Housing and Residential Life is responsible for providing access to Resident Students. For more information please reference Housing and Residential Life.
The University has established access control policies to address the design, administration, and management of access to University facilities. Right of entry privileges is granted by University administrators and the Access Control shop based on policy and customer/departmental needs.
Our online electronic access control system is supported by CS Gold software and is maintained by University IT. The CS Gold software is accessible to all access control users through the UAccess portal ( Users will have access to different menus and features as a function of their user rights.
In addition, the CS Gold's modules, this software serves a number of different departments. The chart below outlines the services, responsible department along with the contact information for each.  

CSGOLD Services Responsible Department Contact Information
CSGOLD System Administration: Manage MY UM interfaces to Cane Card, Pharmacy Equipment, Point of Sale Support, Server Support, and Maintenance Applications Development 305-284-5213

Account Creation and Setup, Capacity Planning location

Applications Development/Facilities Access Control



Cane Card ID Issuance and Replacement Cane Card 305-284-3096
Meal Plan and Dining Dollars Issues Dining and Auxiliary Services 305-284-3584
Residential College Access Housing & Residential Life 305-284-4505
Cane Express Deposits Student Accounts 305-284-6430
Express Account Balancing Treasury Operations 305-284-1667
Wellness Membership ID Management Patti and Allan Herbert Wellness Center 305-284-5433
Transactional and Validation Device Support and Maintenance Information Technology 305-284-5213


Leadership Team

John Gulla - Director, Emergency Preparedness & Access Control

Phone - 305-284-2948

Email - 


Eliezer Sanchez - Access Systems Manager

Phone - 305-284-2064

Email -


Willy Perez - Access Control Manager

Phone - 305-367-2146

Email -


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